把技术人员带向巅峰

For the second year, 一个 of 韦德娱乐1946’s own is awarded top technician for Canada.

他一直都知道他想务农. But his parents pushed him to think beyond the family business. “找点别的吧，”他们催促道. “There will be lots of time for 农业 later.”

So, Jordan 贝克 went on a job shadow to a local ag dealership. He was offered a job that very same day, starting with sweeping floors. 快进到现在, and 贝克 is taking 首页 the most prestigious award within the equipment industry—all while balancing 农业 and family too.

头向下，水平向上

With the AED (Associated Equipment Distributors) Foundation Knapheide Technician of the Year for Canada award, 贝克被认为是 领先的技术人员和顶级表演者 across 800 North American construction equipment distributors, 制造商和工业服务公司. AED选择一个全加拿大的技术人员.

“然而，他是一个谦虚的人!” says Darryl Townsend, 贝克’s supervisor and nominator. “Jordan is looked upon as a leader and mentor within our company, and beyond that with customers too. He takes pride in all his roles, both personal and professional.”

Townsend should know—he and 贝克 have been working together for over ten years.

“From coworkers to customers, it’s all about relationships,贝克说。.

“这里有很多很棒的机制, and there isn’t a day that goes by that I don’t learn something new or try to do better than the day before. It’s humbling, because I don’t necessarily consider myself the top contender for this standard. 我万分感激.

贝克 works as a HET (Heavy Equipment Technician) in 韦德娱乐1946’s Fort McMurray, Alberta branch. 他一直是 从18岁开始当技术员 (later certified with an interprovincial Red Seal in 2008) and on the 韦德娱乐1946 team for the last 11 years.

在那个时候, 贝克’s work has been about solving problems, 建立关系, 建立信任. 比如他使用的设备, 这些责任很重, 但贝克处理得天衣无缝. He credits it to 韦德娱乐1946’s culture of learning.

“You can do the same job two or three times, but it just might be the fourth time when you learn something new,贝克说。. “You have to be open-minded to new ways and take lessons from the times that don’t go perfectly. If you’re not learning, what are you doing?”

胜利之言

Townsend texted 贝克 the news as soon as he got word. “我太兴奋了!贝克说。. “I’m honoured to be the face of this award, but recognizes the entire team is deserving.”

Adds Townsend, “It shows we’re doing something right here.”

He explains the AED award recognizes the way the team works, including the strong relationships with each other and the customers. “On the daily, we’re boosting each other up,” he says. “我们一直在努力变得更好.”

Challenges have helped 贝克 become a leader, mentor, and perhaps most accurately—the “go-to guy.”

“他的训练和能力都是一流的, but the way he works with the team and our customers brings him to another level. His dedication inspires all of us,汤森说。.

这个群体可以

Both 贝克 and Townsend echo they’re part of a small, diverse group of HET’s within the branch that specialize in construction equipment in a region that’s heavily focused on the mining sector. “In many ways the opportunity to tailor our solutions with a customer-centric approach is exactly what makes us who we are,汤森说。. “It’s why 韦德娱乐1946 is able to retain the people we have.”

Technicians like 贝克 get to be involved all the way through—right from the time they get the work order to that first touchpoint with the customer. “We understand that businesses are not dealing with unlimited budgets and resources, 尤其是在今天的经济形势下,汤森说。. “Customers are looking to get the most value from their investment and that’s exactly what we try to provide through our skills and experience.”

It’s not uncommon for customers to ask for the technician they need by name. “我们的经营方式是独一无二的, and this award is the perfect opportunity to be recognized for that,汤森补充道。.

农场因素

贝克谦虚的态度, 再加上坚持不懈的职业道德, shouldn’t be a surprise—he grew up 农业 and has been doing it full-time since high school. “There’s no better life than on the farm,” he says. “它教会了你一切.”

Personal and professional certainly crossover—贝克 naturally does all his own maintenance and repairs on his farm equipment.

“He has a real-life investment and understanding of dealing with equipment reliability and the cost of downtime, carrying this experience across his professional career,汤森说。.

又一个在农场学到的教训? 安全. 贝克 holds an impeccable safety record at 韦德娱乐1946. As a safety leader on his crew, he often mentors new hires on proper safety policies and procedures.

“Growing up on a farm, I think it’s natural—think clearly about what you’re doing before you do it. Because the whole point is to be around for the people you care about.”

That includes 贝克’s parents, who turned out to be right. 每天工作14天，每天休息14天, 贝克 balances a progressing career with family, 朋友, 当然, 农业. 他说:“我觉得在这里很舒服。. “我受到了很好的待遇.”

至于他的下一个学员? 他两岁. “Right now, my daughter comes out with me when I’m working on farm equipment. She brings her own tools and ‘fixes’ things. 我们用这个词比较宽松!”

Give it another 20 years, and perhaps Miss 贝克 will take 首页 the AED award too.